Mikiras Returns & Refunds Policy

Unopened and unused orders may be eligible for return within 14 days of delivery. Items must be returned in their original packaging and in the same condition in which they were received.

Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

If your order arrives damaged, contains defective items, or you receive the wrong order, please contact us at hello@mikiras.com within 7 days of delivery.

Please include your order number and photos of the affected items so we can review the issue and determine the appropriate replacement or refund.

Once an eligible return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

For health and hygiene reasons, we cannot accept returns of:

• Opened or used Guest Essentials kits
• Individual personal-care or hygiene products that have been opened
• Partially used orders or kits
• Items not returned in their original condition

If you need to cancel or change an order, please contact us as soon as possible at hello@mikiras.com. We will do our best to accommodate your request; however, orders that have already been processed or shipped cannot be canceled.

Questions about a return, refund, or order issue can be sent to:

Mikiras Guest Essentials
hello@mikiras.com